RETURNS AND EXCHANGE POLICY
We stand behind our products and we want you to have a delightful loose-leaf tea drinking experience. If you are unsatisfied in any way, contact us and we'll find a solution. Any damages or discrepancies with your order should be addressed within 7 days of receiving it.
Do you offer free shipping?
Occasionally, on special offers. Be on the lookout for free shipping promotions on our website.
What is your shipping method?
We ship via USPS within the United States. At this time, we aren't able to offer international shipping. Please contact us prior to placing your order if you need to receive your shipment by a specific date.
Do you ship everyday?
Yes, Monday through Friday... We are a teeny company, so our in-house turnaround times are typically 2-3 business days (this does not include the postal transit time). If you're placing a rush tea order, write us a quick note at before you checkout, and we'll do our best to meet your timeline.
PLEASE NOTE: We do not guarantee shipping times unless we correspond prior to the order being placed.
What shipping materials do you use?
We ship our tea plastic free, using biodegradable/compostable corn-based packaging.
Where is my package?
The best option is for you to first inquire with your local post office and neighbors. In our experience with helping customers with lost packages oftentimes their neighbors are holding them or they show up in a day or two. If your package is nowhere to be found, drop us a line at and we'll get right to it!
We focus on small lots of organic loose-leaf teas and herbs, sourced directly from tea estates and farms. All of Alaya's loose-leaf teas have been plucked this season; we order seasonally and therefore, have the freshest ingredients. For a wholesale pricing list and samples, please email: firstname.lastname@example.org.
We take most credit / debit cards, and Paypal.
OTHER FAQs / ETC
Are your products compostable?
Yes! From the stand-up pouch, to the label, to the loose-leaf tea inside -- we use compostable materials.
Do you do events?
Yes! We often host educational tea tastings and other events. Get in touch at email@example.com if you're interested in partnering on an event.
For any other questions or inquiries, please drop us a line at firstname.lastname@example.org and we'll try to help you as fast as we can!